About Bunnies of Las Vegas Bunnies of Las Vegas is a leading provider of outcall entertainment in Las Vegas, NV. The Company’s core service is setting appointments for independent entertainers to local Las Vegas residents and clients visiting the Entertainment Capital of the World.
Scope Of Position Bunnies of Las Vegas is looking for world-class Customer Service Representatives. The ideal candidate will be responsible for driving and delivering unparalleled service to our customers by building a world-class customer service experience.
Build customer relationships. Own' every customer's experience to drive satisfaction and first contact resolution. Understand and achieve sales, retention, goals and objectives. Inbound Customer Care and Sales Associate Work Activities. Ensure Customer Satisfaction – Internal and External. Work independently and in teams to ensure the success of Bunnies of Las Vegas. Understand customer needs and expectations on every call to ensure an exceptional customer experience. Receive and respond to a high volume of telephone inquiries from internal and/or external customers. Provide expert advice and solutions through consultative selling and problem resolution. Provide all pertinent information to the customer and document it using the appropriate call-tracking system to ensure first contact resolution. Develop and maintain a strong product and customer service knowledge base on a continuous basis via internal training, knowledgebase, and self-education. Utilize available resources to ensure customer satisfaction and retention. Listen to customer concerns in order to diffuse frustrations by providing options and solutions Drive Value, Awareness and Sales. Provide value-added service by introducing and selling products and services not currently in the requested appointment that might enhance the customer's overall experience. Initiate customer education opportunities regarding existing products and services to drive awareness and increased value. Reinforce customer retention through exemplary problem solving, service and pertinent service offerings. Demonstrate understanding and appreciation of customer priorities and seek out long-term solutions. Requirements and Qualifications High school diploma or general education diploma (GED). Experience in a fast paced work environment (call center or otherwise). Customer service and/or marketing experience is a plus. Sales experience (call center or otherwise). Solid work experience, history and references. Excellent verbal and written communication skills. Proven problem solving, analytical and decision making skills. Ability to negotiate to the best outcome for the customer and company. Ability to multi-task and prioritize. Ability to work in a Mac environment and learn additional programs as needed. The Phone Girl/CSR position requires adherence to standard business conduct and must assist in maintaining the confidentiality of customer and business data at all times.
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- City : Las Vegas
- Poster's age : 23
- Address : Las Vegas